Privacy policy

1. Controller

Further details can be found in the Legal Notice.

2. General Information

The protection of your personal data is important to us. We process personal data confidentially and in accordance with applicable data protection law, in particular the Swiss Federal Act on Data Protection (FADP).

Personal data means any information relating to an identified or identifiable natural person. Processing means any handling of such data, for example collecting, storing, using, disclosing, retaining, adapting or deleting it.

3. Purposes of Data Processing

We process personal data in particular for the following purposes:

• providing and technically operating the website
• displaying product information and content
• handling inquiries and communication
• processing orders in the online shop
• creating and managing customer accounts, where used
• processing payments
• delivering and shipping products
• invoicing and accounting
• fulfilling legal obligations
• ensuring the security, stability and error analysis of the website
• improving our website where technically and legally permissible under data protection law

4. Hosting and Server Log Files

Our website is hosted by the following provider:

When you access our website, the hosting provider and our IT systems may automatically collect technical information in so-called server log files. This may include in particular:

• IP address
• date and time of access
• page or file accessed
• amount of data transferred
• browser type and browser version
• operating system used
• referrer URL
• host name of the accessing computer

This data is processed for the technical provision, stability, security and error analysis of the website.

5. Contacting Us

If you contact us by email, telephone or via a contact form, we process the information you provide to the extent necessary to handle your inquiry, communicate with you or carry out pre-contractual or contractual measures.

This may include in particular the following data:

• name
• email address
• phone number
• company, if provided
• content of your message
• other information you voluntarily provide to us

We use such data solely to handle your request and the related communication, unless another legal basis or obligation requires further retention.

6. Online Shop and Orders

When you order products through our online shop, we process the personal data required to handle your order.

This may include in particular:

• first and last name
• company, if provided
• billing address
• delivery address
• email address
• phone number, if provided
• ordered products
• order quantity
• prices, shipping costs and payment information
• order status
• payment status
• shipping status
• customer notes regarding the order

We process this data to handle the order, delivery, payment processing, invoicing, customer communication, inquiries, returns, warranty cases and to comply with statutory retention obligations.

7. Customer Account

If a customer account is created in the online shop, we process the data required for this, in particular name, email address, billing and shipping address and order history.

A customer account is used to manage orders more easily, facilitate repeat orders and view previous orders.

You may contact us if you wish to have a customer account deleted. Statutory retention obligations, in particular for invoice and accounting data, remain reserved.

8. Payment Processing

Depending on the payment method offered in the online shop, payment data may be transmitted to the payment service providers, banks or financial service providers involved, to the extent necessary for payment processing.

The processed data may include in particular:

• name
• billing address
• email address
• order amount
• payment method
• payment reference
• transaction status

APRO AG generally does not store complete credit card details. Such payment data is usually processed directly by the respective payment service provider.

The specific payment methods available are shown in the online shop or at checkout.

9. Delivery and Shipping

Zur Lieferung bestellter Produkte können personenbezogene Daten an Versanddienstleister, Logistikunternehmen oder andere für die Lieferung eingesetzte Dienstleister weitergegeben werden.

This may include in particular:

• name
• delivery address
• email address, if required for shipping notifications
• phone number, if required for delivery
• parcel or shipment information

Data is disclosed only to the extent necessary for delivery, shipment tracking, customs processing or handling delivery problems.

For deliveries abroad, data may also be transmitted to customs authorities, transport service providers or other parties involved in export or import processing.

10. Cookies and Similar Technologies

Our website may use cookies or similar technical technologies. Cookies are small text files stored on your device that contain certain information.

Cookies may be used in particular to ensure the technical functionality of the website, store settings, display embedded content correctly or provide shop functions.

In connection with the online shop, cookies may be required in particular to:

• store products in the cart
• keep the cart functional during the visit
• provide the checkout correctly
• recognize logged-in customers
• store language settings

You can configure your browser to inform you when cookies are set, to allow cookies only in individual cases, to exclude cookies or to delete them automatically when the browser is closed. Please note that disabling cookies may limit individual functions of this website or the online shop.

11. Multilingual Website and Language Settings

Our website may be operated in multiple languages. To provide the language versions, technical information and language settings may be processed so that the website can be displayed in the appropriate language.

Where cookies or similar technologies are used for this purpose, they serve the technical provision of language selection and the correct display of the website.

12. Embedded Services and Content

Google Maps / Embedded Map Content

Our website may include maps or comparable location displays provided by Google. When such content is displayed, your IP address may be transmitted to Google. Additional technical usage data required to provide the service may also be processed.

The provider is Google. Further information on data processing by Google can be found at: https://policies.google.com/privacy

Google 360 / Interactive Views

If interactive 360° views or comparable content are embedded on our website, technically necessary data may be transmitted to the respective provider when this content is loaded, in particular your IP address and information about your browser and device.

Jetpack (WordPress)

Our website uses functions of the WordPress service Jetpack. Depending on the activated modules, Jetpack may process technical data, usage information and cookies to support the functionality, security and display of the website.

Further information about Jetpack can be found at: https://jetpack.com/support/privacy/

13. Disclosure to Third Parties and Processors

Personal data is disclosed only to the extent necessary for operating the website, providing embedded content, communicating with you, fulfilling contracts, operating the online shop, processing payments, shipping or for legal reasons.

Recipients of personal data may include in particular:

• hosting providers
• IT and website service providers
• payment service providers
• banks and financial service providers
• shipping and logistics service providers
• accounting or fiduciary service providers
• authorities, where legally required
• providers of embedded content or technical services

Where third parties process data on our behalf, we ensure that the arrangement complies with data protection requirements within the framework of the applicable legal provisions.

14. Transfers Abroad

In connection with hosting, technical services, payment processing, shipping, embedded third-party content or other services, personal data may be transferred to countries outside Switzerland, in particular to the EU or other countries.

If data is transferred to countries that do not provide adequate data protection from the perspective of applicable data protection law, we ensure appropriate safeguards where required.

15. Retention Period

We process personal data only for as long as necessary for the respective purpose or as long as statutory retention obligations exist.

Data relating to orders, invoices, payments and business communication may be retained for a longer period due to statutory retention obligations.

Once data is no longer required for the stated purposes and no legal obligations prevent this, it will be deleted or anonymized.

16. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

Our website is provided via HTTPS encryption where technically available.

Please note that data transmission over the Internet may have security vulnerabilities. Complete protection against access by third parties is not possible.

17. Your Rights

Within the framework of applicable data protection law, you have in particular the right to:

• obtain information about the processing of your personal data
• have inaccurate personal data corrected
• request the deletion of personal data, provided that no legal obligation prevents this
• object to the processing of your data where applicable law provides for this
• withdraw consent you have given with effect for the future
• request the release or transfer of certain personal data where applicable law provides for this

To exercise your rights, you may contact us at any time using the contact details provided in the Legal Notice or in this Privacy Policy.

18. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time in the event of changes to our website, individual services, the online shop, providers used or legal requirements.

The current version published on this website shall apply.