Shipping Information

1. Delivery Area

The APRO AG online shop is primarily intended for customers in Switzerland. Deliveries within Switzerland are generally possible.

Deliveries abroad may also be possible depending on the destination country, product, order quantity and available shipping options. For international deliveries, we reserve the right to review shipping costs and delivery conditions individually.

2. Shipping within Switzerland

For deliveries within Switzerland, the shipping costs displayed during the checkout process apply. Shipping costs may vary depending on the product, order quantity, weight, packaging effort and delivery address.

Small accessories and individual products can usually be shipped as parcels. Larger orders, especially multiple set-top boxes or extensive accessories, may require an adjusted shipping method or individual shipping cost calculation.

The available shipping options are displayed at checkout where they can be calculated automatically.

3. International Shipping

Deliveries outside Switzerland are generally possible but must be reviewed individually depending on the destination country and order.

For international deliveries, additional costs may apply, in particular:

• customs duties
• import taxes
• import charges
• processing fees charged by shipping providers
• country-specific fees or charges

These additional costs are not included in the product price and, unless expressly agreed otherwise, are borne by the customer.

4. Delivery Times

Delivery times depend on product availability, order quantity, payment method, shipping method and delivery address. Any stated delivery times are estimates and not binding delivery dates unless expressly agreed otherwise in writing.

For advance payment or bank transfer, order processing usually begins after payment has been received.

For products that are not in stock, larger quantities, special orders or delivery bottlenecks, delivery times may be extended. In such cases, we will inform you about the further process where possible.

5. Shipping Costs

Shipping costs are displayed in the online shop or at checkout where they can be calculated automatically. The final shipping costs may depend on the following factors:

• delivery address
• destination country
• order quantity
• weight and volume of the products
• packaging effort
• selected shipping method

For larger orders, project quantities or deliveries outside Switzerland, an individual shipping cost calculation may be required.

6. Partial Deliveries

For orders containing multiple products, some items may become available earlier than others. APRO AG reserves the right to make partial deliveries where this is reasonable for the customer.

If additional shipping costs arise due to a partial delivery, these will be communicated in advance unless they are already visible during the checkout process.

7. Transport Damage and Missing Items

Please check the delivery as soon as possible after receipt for completeness and visible external damage.

If a package arrives damaged or items are missing, please contact us as soon as possible. If possible, keep the packaging, shipping label and damaged goods so that the damage can be documented and reviewed.

You can reach us at info@apro-ag.ch or by phone at +41 32 631 01 43.

8. Collection or Individual Delivery

Collection or individual delivery is only possible by prior arrangement. If this option is desired for an order, please contact us in advance.

Individual delivery or project arrangements will be confirmed separately and may differ from the general shipping information.

9. Returns

Information about returns, exchanges and warranty can be found in Returns / Warranty.

Please do not return goods without contacting us in advance, so that the return can be correctly assigned and processed.

10. Contact for Shipping Questions

If you have questions about shipping, delivery times, international deliveries or larger order quantities, please feel free to contact us.