Payment Methods

1. General Information

All prices in the APRO AG online shop are shown in Swiss francs (CHF), regardless of the selected website language.

The payment methods available in each individual case are shown at checkout. Depending on the order value, delivery address, product availability or customer group, individual payment methods may be restricted or unavailable.

2. Bank Transfer / Advance Payment

When paying by bank transfer or advance payment, you transfer the invoice amount to the bank account specified by APRO AG.

The bank details required for payment are provided during the order process, in the order confirmation or on the invoice.

The order is usually processed and shipped only after payment has been received. Please include the order number or invoice number as the payment reference whenever possible.

3. Credit Card

If offered at checkout, orders can be paid by credit card. Payment processing is handled by an external payment service provider.

APRO AG generally does not store complete credit card details. Payment data is usually processed directly by the respective payment service provider.

For credit card payments, an order is only considered paid once the payment has been successfully authorized and confirmed.

4. TWINT

If offered at checkout, orders can be paid via TWINT. Payment processing is handled by the integrated payment service provider or the corresponding payment integration.

After successful payment, the order is marked in the system as paid or prepared for further processing.

5. Payment by Invoice

Payment by invoice may be offered to certain customers, business customers or by individual agreement.

APRO AG reserves the right to offer payment by invoice only after review or only to known customers.

If payment by invoice is granted, the invoice amount must be paid within the payment period stated on the invoice.

6. Payment Status and Order Processing

The payment status may affect when an order is processed or shipped. For payment methods with immediate payment confirmation, processing may take place faster than with advance payment.

If a payment fails, is cancelled or cannot be clearly assigned, order processing may be delayed.

In such cases, we reserve the right to contact you to clarify the payment.

7. Payment Security

Payment data is processed only to the extent required for the respective payment transaction. For external payment services, sensitive payment data is usually entered and processed directly by the respective payment service provider.

Our website is provided via HTTPS encryption where technically available. When making a payment, please ensure that your connection is encrypted and that the data entered is correct.

Further information on the processing of personal data can be found in our Privacy policy.

8. Invoices and Payment Receipts

An invoice or payment receipt may be issued for an order. Depending on the process, the invoice will be provided electronically, by email or by another agreed method.

Please check the invoice details carefully before completing your order. Subsequent changes to invoice data may not always be possible or may only be possible to a limited extent.

9. Refunds

Refunds are generally made using the same payment method used for the original order, unless otherwise agreed.

Information about returns, exchanges and warranty can be found under Returns / Warranty.

10. Relation to Shipping and Terms and Conditions

Further information about delivery, shipping costs and delivery areas can be found under Shipping Information.

Our General Terms and Conditions.

11. Contact for Payment Questions

If you have questions about payment methods, invoices, payment status or refunds, please feel free to contact us.